Complaints & delivery problems
Tell us what happened and keep the conversation linked to the delivery.
Read archived pilot version 1.0
Report a problem
Use Report an issue and select the relevant trip or request, or email support@cruizi.eu. Include your booking or CRZ reference, what happened and the outcome you request. Keep relevant photos and communications available. Do not send passwords, card details or handover codes.
Continue by email
Support acknowledgments and replies are sent by email. Reply to the same ticket email to continue the conversation. Check spam or contact support@cruizi.eu with your reference if confirmation does not arrive.
Review and remedies
Cruizi reviews the report and its own obligations. Support agents gather information; only authorized administrators approve eligible refunds. Opening or closing a ticket does not prove cancellation, delivery or refund. Formal complaint deadlines, withdrawal information and the applicable dispute-resolution route need legal review before real-money services become available.