Cancellations & refunds
Version 2.0 · Effective 2026-10-30 · English

Traveler-only Beta cancellation information, version 2.0. The stricter refund rule is not active and real-money payments remain unavailable.

Current test environment
The test environment uses Test Credits, not money, and permits Skip confirmation without a debit. Eligible cancellations before collection currently return charged Test Credits automatically, including after confirmation. There is no cash withdrawal or real-money refund from Test Credits. Production payments are not enabled yet.

Before confirmation
Under the planned paid flow, an eligible cancellation before booking confirmation returns any amount actually charged. If nothing was charged, there is nothing to refund. Searching, publishing an open request and a traveler’s acceptance do not by themselves prove payment or confirm collection.

After confirmation
The planned paid-service policy requires support review for a sender changing their mind after confirmation makes contacts available. This is not a blanket refusal of refunds or a waiver of mandatory rights. Only authorized administrators may approve full or partial refunds, recording a reason and whether Cruizi’s service fee is returned. Any retained amount needs an agreed and disclosed basis.

Traveler cancellation or a failed booking
Applicable automatic refunds for an established traveler cancellation or booking failure remain part of the planned paid-service policy. Report disputed no-shows, loss, damage or failed delivery for review. Once a parcel is collected, safe custody and return must be arranged; ordinary cancellation must not pretend the delivery never started.

Request a review
Use Report an issue, select the related trip or delivery and describe what happened. Reply to the confirmation email to continue the same support ticket. A report is not itself a refund. Post-delivery refund approval remains blocked until settlement rules are agreed; this does not remove a statutory claim.